Last updated: 06/17/2026
Your contracting party is Baguette Travel, a SAS (simplified joint-stock company) with a capital of €15,000, headquartered at 36 Rue Lemercier 75017 Paris. Registered with the Paris Trade and Companies Register (RCS) under number [SIREN number pending]. Intra-community VAT number: [FR number pending]. The agency is registered with the Atout France Register of Travel and Holiday Operators (79/81, rue de Clichy, 75009 Paris) under number [IM number pending]. Financial guarantee provided by [Name of guarantor pending, e.g., APST, address]. Professional Civil Liability (RCP) insurance provided by [Name of insurance, address, contract number pending], covering bodily injury, material, and immaterial damage.
These General Terms and Conditions of Sale (T&Cs) apply to all travel services, stays, tours, and tourist services sold by Baguette Travel. They are brought to the Client's attention before the conclusion of the contract, in accordance with Article R. 211-4 of the French Tourism Code, and constitute an integral part of the travel contract.
In accordance with Article L.221-28 12° of the French Consumer Code, the right of withdrawal applicable to distance selling does not apply to contracts for the provision of accommodation, transport, catering, or leisure services to be provided on a specific date or period. Any booking validated by the Client is therefore firm, final, and non-refundable under the withdrawal right.
1. Quote and Pricing: The sending of a quote by Baguette Travel does not bind the agency and remains subject to availability. The validity period of the offer is indicated in the email. The contract is definitively formed when the Client signs the booking form/quote and makes the first payment. 2. Deposit: A deposit of 30% of the total trip amount is required upon signing the quote to validate the booking. 3. Balance: The balance of the trip price (the remaining 70%) must be paid no later than 30 days before the trip start date, without any reminder from the agency. 4. Late Booking: For any registration occurring less than 30 days before the departure date, the full price of the stay will be required immediately upon ordering. 5. Payment Methods: Payments are made by international credit card via our secure platform or by bank transfer. All international bank charges, exchange fees, or non-SEPA transfer fees are the exclusive responsibility of the Client. In the event of non-payment of the balance within the specified timeframes, Baguette Travel reserves the right to terminate the contract, making the cancellation fees of Article 7 applicable.
Prices are expressed in Euros (€) and include all taxes (TTC). They strictly and exclusively include the services detailed in the travel program / booking form. In accordance with Article L.211-12 of the French Tourism Code, prices set in the contract may be revised upwards or downwards to account for variations in transport costs (notably fuel), fees and taxes related to services (landing, embarkation, tourist taxes), or exchange rates applied to the trip. No price modification can be applied within 20 days prior to the scheduled departure date.
It is the responsibility of the foreign Client and all trip participants to personally ensure they comply with the police, customs, visa, and health requirements necessary for entry and stay in French territory and within the Schengen area. Baguette Travel provides this information for guidance, but obtaining documents (valid passports, visas, travel authorizations like ETIAS, vaccination certificates) is the sole and exclusive responsibility of the Client. If a Client is denied boarding or access to French territory due to invalid documents, the trip cannot be refunded and the agency declines all responsibility.
In accordance with the provisions of Articles L.211-11 and R.211-7 of the French Tourism Code, the Client may transfer their contract (excluding insurance) to a third party who meets exactly the same conditions as them to undertake the trip or stay. The Client must inform Baguette Travel of this transfer in writing (email with acknowledgment of receipt or registered letter) no later than 7 days before the start of the trip. The transferor and the transferee are jointly and severally liable for the payment of the balance of the price as well as the actual and administrative additional costs induced by this modification (e.g., ticket modification fees or a €500 administrative fee).
Any request for total or partial cancellation, or significant modification of the trip by the Client must be notified in writing to the agency (email or mail). The date of receipt of this writing by the agency determines the cancellation date. Unless specific conditions are mentioned on the quote, any cancellation will incur the following standard fees, calculated in business days (excluding weekends and public holidays in France): • More than 40 business days before departure: 15% of the total trip price excluding insurance. • Between 40 and 31 business days before departure: 30% of the total trip price excluding insurance. • Between 30 and 21 business days before departure: 50% of the total trip price excluding insurance. • Between 20 and 8 business days before departure: 70% of the total trip price excluding insurance. • Between 7 business days and the departure date (or no-show): 100% of the total trip price excluding insurance. Note: Any insurance premiums subscribed are under no circumstances refundable.
If the agency is forced to cancel the trip before its commencement, the Client will be fully refunded for all sums paid, without fees. Furthermore, both the agency and the Client have the right to terminate the contract before the start of the trip without paying termination fees if unavoidable and extraordinary circumstances (force majeure: natural disasters, serious health crises, armed conflicts, administrative decisions to close borders) occur at the destination or its immediate vicinity, preventing the safe execution of the trip or the transport of passengers. In this case, the Client obtains a full refund but cannot claim any additional compensation.
No cancellation, assistance, or medical repatriation insurance is included in Baguette Travel's base rates. As dealing with an international clientele, Baguette Travel strongly and imperatively advises the Client to subscribe, upon booking, to a comprehensive insurance policy (covering notably medical expenses abroad, medical repatriation, and cancellation fees according to the scale in Article 7). The agency acts solely as an intermediary if it offers these products; the Client remains the sole point of contact with the insurance company in the event of a claim.
Baguette Travel is liable by right for the proper execution of the travel services provided in the contract, in accordance with Article L.211-16 of the French Tourism Code. However, our liability cannot be engaged if the non-execution or poor execution is attributable either to the Client (delay, no-show, fault), to the unforeseeable and insurmountable act of a third party unrelated to the provision of travel services, or to unavoidable and extraordinary circumstances (force majeure). Except in the case of bodily injury, the agency's financial liability is strictly limited by law to three times the total price of the trip.
If the Client notes a non-conformity or a problem during the execution of the trip, they must imperatively and immediately inform Baguette Travel (by phone or email) so that the agency can attempt to remedy it locally by contacting local service providers. Any post-trip complaint must be sent by registered mail with supporting documents within a maximum of 30 days after the end of the services. Failing a satisfactory response within 60 days, the Client may contact the Tourism and Travel Mediator (MTV) free of charge on the site www.mtv.travel or by mail (MTV Médiation Tourisme Voyage, BP 80 303, 75 823 Paris Cedex 17).
These General Terms and Conditions of Sale and the associated travel contract are exclusively governed and interpreted under French law. In the event that these T&Cs are translated into one or more foreign languages (notably English), only the French version shall prevail and be binding between the parties in the event of a dispute or contestation regarding the interpretation of a clause. Any dispute relating to the validity, interpretation, or execution of the contract shall be subject to the exclusive jurisdiction of the French courts.